Real answers to the questions we get asked most. No marketing fluff.
Send us a reference of what you'd like along with any specifications — material, stone preferences, sizing. We respond within 48 hours with a quote and material options. Once you accept, a deposit secures your order. From there: we create a 3D render for your approval, manufacture the piece, send you a finished-piece video for final approval, and ship it insured to your door. The full step-by-step is on our How It Works page.
About one month from quote acceptance to delivery. Roughly: a few days for the 3D render, around three weeks for manufacturing, and 4–7 days for insured shipping. We keep you updated at every stage.
In a perfect world, the most useful reference is a product page from another jewelry brand's website — it usually includes exact dimensions, close-up shots from multiple angles, and material specifications, which makes our quote and 3D render more precise. But if that's not available, a photo from a magazine, a screenshot, a sketch, or even a description of what you have in mind works fine too. Combined with your specifications (metal, stone, size, design notes), it's enough to design from. You can send everything through our Request a Quote form.
We need at least an image as a starting point. Creating a 3D render from scratch is labor-intensive and only happens after the deposit is placed — so by then, we need a clear picture of what we're making. If you're after, say, a yellow gold tennis bracelet with 1ct lab diamonds, find any reference online that matches the style you have in mind and send it with your specifications. Our gallery might also help if you're still narrowing in on a style.
Yes. After the deposit is placed, we send you a detailed 3D render of the proposed piece — proportions, stone settings, surface finish, everything. You approve it or request changes before any metal is cut. Once manufacturing is complete, you also receive a high-resolution video of the finished piece for a second round of approval. Both steps are detailed on the How It Works page.
Yes, at both approval stages. At the 3D render stage, you can request changes to design, proportions, stone settings, or anything else — we'll iterate until it's right. At the finished-piece video stage, we'll address anything that doesn't match what was agreed. Once you've approved the finished piece, the order is final.
10K, 14K, and 18K gold (yellow, white, or rose), and platinum. We don't work with silver or titanium — neither matches the durability and craftsmanship standard we want for fine jewelry. For a full breakdown of when to choose what, see our materials page.
Lab-grown diamonds, moissanite, sapphires, rubies, emeralds, alexandrites, and coloured diamonds — plus cultured pearls. All lab-grown gemstones (except pearls, which are cultured). We don't work with mined stones, for reasons of ethics, transparency, and pricing. There's a full breakdown of each stone's properties on our materials page.
All stones at 0.5 carats or larger come with IGI certification — independent verification of carat weight, colour, clarity, and cut. Smaller stones are graded carefully internally but typically don't carry a standalone certificate, since the cost of certification often exceeds the stone's value at that size. More on stone selection and grading on our materials page.
Three reasons. They're chemically and physically identical to mined stones (same hardness, same sparkle, same everything that matters). They cost 70–90% less because there's no mining supply chain to pay for. And they sidestep the environmental and supply-chain issues that come with mining. The full case is laid out on our materials page.
At a master goldsmith atelier in China we've worked with personally for over two years. The choice was deliberate — China has some of the finest jewelry craftsmanship in the world today, and the price advantage means we can pass real savings to you without compromising on quality. Full transparency on this is in our About page.
Yes. If you have specific preferences — a particular diamond clarity or colour grade, a specific cut, anything else — let us know and we'll do our best to source it. Specific clarity or colour requests are common and not a problem.
Materials and craftsmanship — no retail markup, no commission salesforce, no inventory holding costs. The price reflects what the piece actually costs to make, plus a lean operating margin. There's a full breakdown of this on our About page if you want the structural detail.
Yes — $200 per piece. Below that, the fixed costs (design, certification handling, shipping, customer service) make the work uneconomical on either side.
Mastercard, Visa, and wire transfer at no additional charge. PayPal is also available with a small surcharge to cover their fees.
We quote and bill in USD by default. On request, we can also bill European customers in Euro. Either way, if your card or bank account is in a different currency, the conversion happens at the prevailing rate at the time of payment.
A deposit is taken at the time of order — it secures materials and atelier time, and locks in your quote. The balance is due after you've approved the finished-piece video, before the piece ships. Full details on the QC process are on the About page.
Not at the moment. Our pricing model is built on minimal markup and lean operations, which means we don't have the margin to absorb financing costs without raising prices for everyone.
You request changes — that's exactly what the approval step is for. We'll iterate until it's right. Nothing moves to manufacturing until you've approved.
It hasn't happened to us yet — every piece we've ever made has come back exactly as specified at the finished-piece video stage. But if it ever does happen and our atelier can't make it right, the deposit is fully refundable. Either way, you don't pay the balance until you're satisfied.
This also hasn't happened — our pieces are secured very carefully for transit, and shipping is fully insured. If a piece were to arrive damaged, we'd replace it at no cost to you. The timeline would be the regular production cycle plus shipping (about a month total).
No. Cancellation is only possible at the approval stages — if the 3D render or finished piece doesn't match what was ordered and our atelier can't make it right. Once we've manufactured exactly what you asked for, the order is final. Each piece is made specifically for you, with no inventory to absorb a returned order.
We don't offer a multi-year warranty — those are largely unenforceable anyway (there's no reliable way to distinguish a defect from normal wear after time has passed). What we offer instead is the two-step QC process before delivery: a 3D render approval and a finished-piece video approval. By the time the piece reaches you, you've already verified it in detail twice. The full reasoning is on our About page.
Worldwide. We've shipped pieces to customers across Europe, the Americas, Asia, and the Middle East.
Yes — fully insured and tracked through international express courier (FedEx or DHL, depending on destination). You'll receive tracking information once the piece is on its way.
Usually 4–7 days from dispatch, depending on your location. This is on top of the roughly three weeks of manufacturing — total time from order to delivery is about one month.
Possibly. Some countries charge customs or import duties on jewelry imports — for a single piece, these are usually fairly low (typically $10–30 USD). Since we ship worldwide, import duties are the customer's responsibility. If duties are owed, FedEx or DHL will contact you directly with a payment link before delivery.
Every piece ships in a proper jewelry box, secured carefully for international transit. Presentable, gift-ready if you need it to be.
Standard fine jewelry care: clean gently with a soft cloth and mild soap if needed, avoid harsh chemicals (perfumes, chlorine, household cleaners), and remove pieces during heavy physical activity. Pearls specifically need extra care — they're softer than crystalline stones, so avoid all chemicals and store them separately so they don't get scratched.
Repairs are the customer's responsibility — we don't offer in-house repair services. The reason is the same as with resizing: we operate at slim margins, and bundling repair coverage into every piece would mean raising prices for everyone. Most repairs can be done affordably at a local jewelry workshop.
Resizing isn't something we offer. Other retailers (James Allen, Blue Nile, etc.) offer "free" resizing — but they can do that because of high markups built into the original price. We removed those markups. Resizing is the customer's responsibility, but it's a straightforward job that can usually be done inexpensively at a local jewelry workshop.
Yes, always. Many of our customers come back for second, third, fourth pieces over time. The process is the same — send us a reference, we quote, you approve, we make. You can start with our Request a Quote form.
We operate at the slimmest margins possible, so we can't offer additional discounts. Every order already gets the best price we can give — whether it's your first piece or your tenth.
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